Photograph the shipping carton, product packaging and identifiers before contacting the seller. A clear record helps explain what arrived and which order it belongs to.
What to check
| Check | What to verify |
|---|---|
| Order | Save confirmation and delivery date. |
| Photos | Show damage and product identity. |
| Request | Ask the seller for the applicable resolution process. |
Use this checklist for your own comparison
Record product details, quotes or unanswered questions. Notes stay in this tab; download them before leaving.
Save confirmation and delivery date.
Show damage and product identity.
Ask the seller for the applicable resolution process.
A practical example
A close-up of a torn bag plus the full carton gives more context than a picture of loose kibble alone.
Before you decide
Do not discard the identifying packaging until the seller's documentation needs are clear.
For the broader task, see Compare food cost per day.
Reference and scope
FTC: online shopping provides background for this topic. Examples and checklists are original planning tools; no current seller prices or policies are asserted. The comparison prompts and examples above are practical planning aids, not reports of product testing.